About Us

Over the past 30 years our clients have come to depend on the exceptional customer service and outstanding technical knowledge that we provide. Copy Link established ourselves as a service company. We now represent three major manufactures, Sharp, Lexmark and Epson. We have been privately owned and operated since 1990 and since then, have been building the business one satisfied customer at a time.

As an authorized and premier dealer of Sharp, Lexmark and Epson products, we have met the rigorous standards set forth by these manufacturers and were handpicked based upon our high degree of professionalism, reputation within the community, and customer support capabilities. We pride ourselves in offering the following:

The customer experience.

As a locally owned and operated company in business for three decades, you will receive personalized service with the best in customer service and satisfaction. Your customer experience is our single most important priority and we will continually strive to give you unsurpassed customer service and dependability that so many others already expect from Copy Link.

Manufacturer-trained specialists.

All of your service needs will be handled by our award-winning Service Department that is fully Sharp, Lexmark and Epson factory trained, and you will have access to the only two Master Technicians in San Diego! Each field technician is equipped with an array of parts and supplies, therefore decreasing any delays in service.

Personalized service.

You will receive personal service from a representative that is familiar with your account and ready to assist with all your billing, service and supply needs.

One call at a time.

Your needs will always receive undivided attention by our technicians. Never worry that corners will be cut or service calls will be cut short. You are always our number one priority!

Leaders in Printing Solutions

You deserve only the best. Therefore, we have invested significantly in the best talent available to support our imaging products and services. These resources include: Pre-sale & post-sale color analysts, variable data experts, document management consultants, onsite management services sales consultants, high volume/production specialists, eCopy specialists, PrintSmart assessment specialists, and a highly tenured management team.

Your business needs to be functioning at its best at all times. Therefore, we provide the best-trained service teams in San Diego to ensure your business is always running at its best. Our Service Engineers have an average tenure of twelve years, and respond to our clients’ calls on site in four hours or less. You will also have access to the only two Sharp Master Technicians in the San Diego area. No other company in the area has a single Master Technician, let alone two!

Copy Link has also been recognized by Sharp Imaging and Information Company of America as a Platinum Level Service Provider. “This is reserved for our best dealers who meet our highest standards of operational efficiency.” Qualifications include training, education, service support and customer satisfaction.

Kevin Marshall
President and Owner, 30 years in the industry, 26 years as the sole proprietor of Copy Link in San Diego.
Phone: 619-424-8000 x-201 | Email: Kevin@copylink.net

Judi Adams
Business Development / Sales Manager, 30 years of sales management experience
Phone: 619-424-8000 x204 | Email: jadams@copylink.net

Kimberley Marshall
Controller, 30 years of industry experience
Phone: 619-424-8000 x205 | Email: km@copylink.net

Bernie Hensgens
Director of Service, 34 years of industry experience.
Phone: 619-424-8000 x104 | Email: bhensgens@copylink.net

Stacey Key
Head of Operations, 25 years of industry experience.
Phone: 619-424-8000 x103 | Email: skey@copylink.net

David Polansky
Director of Technology, 21 years of industry experience.
Phone: 619-424-8000 x104 | Email: dpolansky@copylink.net

Community

As a way of giving back to our community Copy Link will choose one charity a quarter to support with our time, talents or treasures.

Copy Link’s Co-owner Kimberley Marshall was diagnosed with TNBC in May of 2013. Copy Link has chosen this organization to support in the first quarter of 2014.

Triple Negative Breast Cancer Day, 3.3.14, is the only national event solely devoted to raising both awareness of TNBC and funds that provide critical support for those affected by the disease.

While significant progress has been made in breast cancer research, there is shockingly little known about triple negative cancers, even though they impact up to 1 in 5 women diagnosed with breast cancer. TNBC does not have any of the known treatment receptors — meaning that many of the advances in breast cancer treatment don’t work for women diagnosed with TNBC. TNBC tends to be more aggressive, more likely to recur, and more difficult to treat because there is no targeted treatment. TNBC disproportionately strikes younger women, women of African, Latina or Caribbean descent, and those with BRCA1 mutations.

For the month of February, we will be donating 2% of our Equipment Sales Revenue to help find a cure.

How can you help support?

  1. You can securely donate here (accepting donations of any amount).
  2. You can purchase any Sharp, Samsung or Lexmark MFP and 2% of the purchase will be donated in your companies name.

All online donations are automatically and directly submitted to the Triple Negative Breast Cancer Foundation safely upon submission.

Careers

If there are no current job openings, you can still submit your information to be considered for future positions. The company is always growing and changing. Please email your resume to 4hr@copylink.net.

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